:root{
  --bg:#f3f6fb;--panel:rgba(255,255,255,.88);--panel-solid:#fff;--text:#172033;--muted:#6f7a90;--line:#dfe5ef;
  --accent:#5b6df8;--accent-2:#8a5cf6;--accent-soft:#eef0ff;--success:#1f9d6a;--warning:#d18b19;--danger:#d64f5f;
  --shadow:0 16px 45px rgba(25,34,60,.08);--radius:20px;--radius-sm:13px;--sidebar:#111827;
}
html[data-theme="dark"]{--bg:#0d111b;--panel:rgba(22,28,42,.9);--panel-solid:#161c2a;--text:#f3f6fb;--muted:#9ca8bf;--line:#2b3447;--accent-soft:#252d5b;--sidebar:#080c13;--shadow:0 18px 50px rgba(0,0,0,.25)}
@media(prefers-color-scheme:dark){html[data-theme="system"]{--bg:#0d111b;--panel:rgba(22,28,42,.9);--panel-solid:#161c2a;--text:#f3f6fb;--muted:#9ca8bf;--line:#2b3447;--accent-soft:#252d5b;--sidebar:#080c13;--shadow:0 18px 50px rgba(0,0,0,.25)}}
*{box-sizing:border-box}html{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--text)}body{margin:0;background:radial-gradient(circle at 80% -20%,rgba(91,109,248,.13),transparent 30%),var(--bg);min-height:100vh}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}
.shell{display:grid;grid-template-columns:248px 1fr;min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;padding:22px 18px;background:linear-gradient(180deg,#161d2d 0%,var(--sidebar) 100%);color:#e8edf7;display:flex;flex-direction:column}.brand{display:flex;gap:12px;align-items:center;padding:5px 8px 24px}.brand-mark{width:39px;height:39px;border-radius:13px;display:grid;place-items:center;font-weight:800;color:white;background:linear-gradient(135deg,#6f7bf7,#a75cf0);box-shadow:0 10px 25px rgba(91,109,248,.35)}.brand-mark.big{width:54px;height:54px;border-radius:18px;font-size:24px}.brand strong{font-size:20px;letter-spacing:-.02em}.brand small{display:block;font-size:12px;color:#93a0b8}.nav{display:flex;flex-direction:column;gap:6px}.nav-item{display:flex;gap:12px;align-items:center;padding:11px 12px;border-radius:12px;color:#aeb8c9;transition:.18s}.nav-item:hover{background:rgba(255,255,255,.06);color:#fff}.nav-item.active{background:rgba(111,123,247,.2);color:#fff}.nav-icon{width:24px;text-align:center;font-size:18px}.sidebar-footer{margin-top:auto}.env-pill{margin:0 8px 14px;padding:7px 10px;border:1px solid rgba(255,255,255,.12);border-radius:999px;color:#b8c3d6;font-size:11px;text-align:center}.profile-mini{display:flex;align-items:center;gap:10px;padding:10px 8px;border-top:1px solid rgba(255,255,255,.08)}.profile-mini strong,.profile-mini small{display:block}.profile-mini small{font-size:11px;color:#94a0b4}
.avatar{width:34px;height:34px;border-radius:11px;display:inline-grid;place-items:center;background:linear-gradient(135deg,#7b85f8,#a65fe9);color:white;font-weight:700;flex:0 0 auto}.main{min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;padding:25px 32px 12px}.topbar h1{font-size:27px;margin:2px 0 0;letter-spacing:-.03em}.eyebrow{margin:0;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.11em;font-weight:700}.top-actions{display:flex;gap:8px;align-items:center}.theme-form select{min-width:145px}.content{padding:18px 32px 40px;max-width:1600px;margin:0 auto}.panel{background:var(--panel);backdrop-filter:blur(16px);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:22px}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:18px}.panel h2,.panel h3{margin:3px 0 0;letter-spacing:-.02em}.two-cols{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:18px 0}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.stat-card{display:block;background:var(--panel);border:1px solid var(--line);border-radius:18px;padding:18px 19px;box-shadow:var(--shadow);transition:.18s}.stat-card:hover{transform:translateY(-2px)}.stat-card.accent{background:linear-gradient(135deg,var(--accent),var(--accent-2));color:white;border:0}.stat-card.danger strong{color:var(--danger)}.stat-card strong{display:block;font-size:34px;line-height:1.05;margin:8px 0}.stat-card small,.stat-label{color:var(--muted)}.stat-card.accent small,.stat-card.accent .stat-label{color:rgba(255,255,255,.8)}.chip-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.metric-chip{display:flex;justify-content:space-between;align-items:center;background:color-mix(in srgb,var(--panel-solid) 84%,var(--accent) 16%);border:1px solid var(--line);padding:13px 14px;border-radius:14px}.metric-chip strong{font-size:20px}.ticket-list{display:flex;flex-direction:column}.ticket-row{display:grid;grid-template-columns:72px minmax(260px,1fr) auto 92px;gap:12px;align-items:center;padding:14px 2px;border-bottom:1px solid var(--line)}.ticket-row:last-child{border-bottom:0}.ticket-row:hover .ticket-main strong{color:var(--accent)}.ticket-id{color:var(--muted);font-weight:700}.ticket-main strong,.ticket-main small{display:block}.ticket-main small{margin-top:4px;color:var(--muted)}.ticket-row time{font-size:12px;color:var(--muted);text-align:right}.status-badge,.pill{display:inline-flex;align-items:center;white-space:nowrap;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:700}.status-badge.open{background:#e8f7f1;color:#147451}.status-badge.closed{background:#eef1f6;color:#637086}.pill{background:var(--accent-soft);color:var(--accent)}.pill.neutral{background:color-mix(in srgb,var(--panel-solid) 80%,#aab4c7 20%);color:var(--muted)}.type-bug{background:#fff0f2;color:#c73e54}.type-dev{background:#f2ecff;color:#7544cf}.type-n2{background:#fff5e4;color:#ad7214}.type-n1{background:#e9f6ff;color:#1977a6}.muted{color:var(--muted)}
.btn{display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--line);border-radius:12px;padding:10px 14px;background:var(--panel-solid);color:var(--text);cursor:pointer;font-weight:700;transition:.15s}.btn:hover{transform:translateY(-1px)}.btn.primary{background:linear-gradient(135deg,var(--accent),var(--accent-2));color:white;border-color:transparent}.btn.ghost{background:transparent}.btn.wide{width:100%}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:12px;background:var(--panel-solid);color:var(--text);padding:10px 12px;outline:none;transition:.15s}input:focus,select:focus,textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 16%,transparent)}label>span,label>small{display:block}.stack{display:flex;flex-direction:column;gap:14px}.stack label{font-weight:700;font-size:13px}.stack label input,.stack label select{margin-top:6px}.stack small{font-weight:400;color:var(--muted);margin-top:5px}.filters{display:grid;grid-template-columns:minmax(220px,2fr) repeat(5,minmax(130px,1fr));gap:12px;align-items:end}.filters label{font-size:12px;color:var(--muted);font-weight:700}.filters label span{margin-bottom:6px}.filter-checks{grid-column:1 / span 4;display:flex;gap:18px;align-items:center}.check{display:flex!important;align-items:center;gap:8px;color:var(--text)!important}.check input{width:auto}.filter-actions{grid-column:5 / span 2;display:flex;gap:8px;justify-content:flex-end}.list-head{display:flex;justify-content:space-between;margin:18px 2px 10px}.table-panel{padding:0;overflow:hidden}.table-wrap{overflow:auto}.tickets-table{width:100%;border-collapse:collapse;min-width:1050px}.tickets-table th{padding:13px 14px;text-align:left;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.06em;background:color-mix(in srgb,var(--panel-solid) 85%,var(--bg) 15%);border-bottom:1px solid var(--line)}.tickets-table td{padding:13px 14px;border-bottom:1px solid var(--line);font-size:13px}.tickets-table tbody tr{cursor:pointer;transition:.12s}.tickets-table tbody tr:hover{background:color-mix(in srgb,var(--panel-solid) 90%,var(--accent) 10%)}.cell-ticket{min-width:280px}.cell-ticket span,.cell-ticket strong,.cell-ticket small{display:block}.cell-ticket span{font-size:11px;color:var(--muted);font-weight:700}.cell-ticket strong{margin:3px 0;font-size:13px}.cell-ticket small{color:var(--muted)}.overdue{color:var(--danger)!important;font-weight:800}.pagination{display:flex;justify-content:center;align-items:center;gap:14px;margin:18px 0}.empty-state{text-align:center;padding:50px 24px}.empty-state strong{font-size:24px}.empty-state p{color:var(--muted)}
.ticket-toolbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.read-only{font-size:12px;color:var(--muted);border:1px solid var(--line);border-radius:999px;padding:6px 9px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px}.ticket-title-block{padding-bottom:18px;border-bottom:1px solid var(--line)}.ticket-title-block h2{font-size:27px;margin:6px 0 8px}.ticket-number,.ticket-byline{color:var(--muted);font-size:12px}.message-card{margin-top:18px;border:1px solid var(--line);border-radius:16px;padding:18px;background:color-mix(in srgb,var(--panel-solid) 94%,var(--accent) 6%)}.message-head{display:flex;align-items:center;gap:10px}.message-head strong,.message-head small{display:block}.message-head small{color:var(--muted);margin-top:2px}.message-body{margin-top:16px;line-height:1.65;white-space:normal;overflow-wrap:anywhere}.note-card,.coming-soon{margin-top:16px;border-radius:15px;padding:15px;border:1px solid var(--line)}.note-card{background:#fff8e6;color:#68511d}.coming-soon{background:var(--accent-soft)}.coming-soon p,.note-card p{margin-bottom:0}.meta-panel h3{margin-top:0}.meta-list{margin:0}.meta-list>div{display:flex;justify-content:space-between;gap:16px;padding:12px 0;border-bottom:1px solid var(--line)}.meta-list>div:last-child{border-bottom:0}.meta-list dt{color:var(--muted)}.meta-list dd{margin:0;text-align:right;font-weight:700}.users-grid{align-items:start;margin-top:0}.user-list{display:flex;flex-direction:column}.user-item{display:flex;align-items:center;gap:10px;padding:12px 0;border-bottom:1px solid var(--line)}.user-item:last-child{border-bottom:0}.user-main{flex:1}.user-main strong,.user-main small{display:block}.user-main small{color:var(--muted);margin-top:3px}.alert{border-radius:12px;padding:11px 13px;margin-bottom:13px}.alert.error{background:#fff0f2;color:#a73749;border:1px solid #ffd2da}.alert.success{background:#eaf8f2;color:#176a4d;border:1px solid #bfead8}
.login-page{display:grid;place-items:center;padding:24px}.login-card{width:min(430px,100%);background:var(--panel);border:1px solid var(--line);border-radius:28px;box-shadow:0 30px 80px rgba(20,28,50,.16);padding:30px}.login-brand{display:flex;align-items:center;gap:13px}.login-brand strong,.login-brand span{display:block}.login-brand strong{font-size:26px}.login-brand span{color:var(--muted)}.login-sub{color:var(--muted);margin:14px 0 24px}.login-note{text-align:center;color:var(--muted);font-size:11px;margin:18px 0 0}
@media(max-width:1150px){.stats-grid{grid-template-columns:repeat(2,1fr)}.filters{grid-template-columns:repeat(3,1fr)}.filter-checks{grid-column:1/span 2}.filter-actions{grid-column:3}.ticket-layout{grid-template-columns:1fr}.meta-panel{order:-1}}
@media(max-width:820px){.shell{display:block}.sidebar{position:relative;height:auto;padding:14px}.brand{padding-bottom:12px}.nav{flex-direction:row;overflow:auto}.nav-item{white-space:nowrap}.sidebar-footer{display:none}.topbar{padding:18px 18px 8px;align-items:flex-start}.top-actions{flex-direction:column;align-items:stretch}.content{padding:14px 18px 30px}.two-cols,.stats-grid{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr}.filter-checks,.filter-actions{grid-column:1/-1}.ticket-row{grid-template-columns:60px 1fr}.ticket-row .status-badge,.ticket-row time{display:none}}
@media(max-width:560px){.topbar{display:block}.top-actions{margin-top:12px;flex-direction:row}.theme-form{flex:1}.filters{grid-template-columns:1fr}.filter-checks{display:block}.filter-actions{justify-content:stretch}.filter-actions>*{flex:1}.panel{padding:16px}.stats-grid{gap:10px}.ticket-title-block h2{font-size:22px}}

/* UltimaDesk 0.2 - moteur interne Charlie Desk */
.nav-sep{height:1px;background:rgba(255,255,255,.08);margin:8px 4px}.env-pill.dev{color:#b7c3ff;border-color:rgba(125,139,255,.3);background:rgba(91,109,248,.08)}.env-pill.prod{color:#b6f0d4;border-color:rgba(31,157,106,.3);background:rgba(31,157,106,.08)}.quick-new{white-space:nowrap}.page-actions-row{display:flex;justify-content:flex-end;margin-bottom:12px}.ticket-create-grid{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:18px;align-items:start}.ticket-form-grid,.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.ticket-form-grid label,.settings-grid label{font-weight:700;font-size:13px}.ticket-form-grid label>span,.settings-grid label>span{margin-bottom:6px}.field-wide{grid-column:1/-1}.form-footer{display:flex;justify-content:space-between;gap:12px;align-items:center}.helper-panel{position:sticky;top:20px}.quick-legend{display:grid;gap:12px;margin-top:20px}.quick-legend>div{display:flex;align-items:center;gap:10px}.quick-legend small{color:var(--muted)}.inline-number{display:flex;align-items:center;gap:10px}.inline-number input{max-width:120px}.settings-save{grid-column:1/-1;justify-content:flex-end}.settings-panel{max-width:1050px}.env-note{font-size:12px;color:var(--muted);border:1px solid var(--line);border-radius:999px;padding:6px 9px}.operator-message{border-left:4px solid var(--accent)}.customer-message{border-left:4px solid #2ca67a}.private-message{border-left:4px solid #d79a28;background:color-mix(in srgb,var(--panel-solid) 88%,#ffe5a3 12%)}.message-html p:first-child{margin-top:0}.message-html p:last-child{margin-bottom:0}.reply-box{margin-top:20px;border-top:1px solid var(--line);padding-top:20px}.compact-form{gap:10px}.compact-form label{font-size:12px}.compact-form input,.compact-form select,.compact-form textarea{margin-top:5px}.sep{border:0;border-top:1px solid var(--line);margin:22px 0}.admin-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.version-number{font-size:24px!important}.health-line{display:flex;gap:12px;padding:13px 0;border-bottom:1px solid var(--line)}.health-line:last-child{border-bottom:0}.health-line>span{font-size:18px}.health-line.ok>span{color:var(--success)}.health-line.warn>span{color:var(--warning)}.health-line strong,.health-line small{display:block}.health-line small{color:var(--muted);margin-top:4px}.clean-list{margin:0;padding-left:20px;display:grid;gap:10px}.activity-list{display:grid}.activity-row{display:grid;grid-template-columns:155px 180px 1fr;gap:16px;padding:11px 0;border-bottom:1px solid var(--line);font-size:13px}.activity-row:last-child{border-bottom:0}.activity-row time{color:var(--muted)}.release-head{display:flex;align-items:center;justify-content:center;gap:18px;margin-bottom:20px}.release-version{background:var(--panel);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:14px 24px;text-align:center;min-width:170px}.release-version small,.release-version strong{display:block}.release-version small{color:var(--muted);font-size:11px}.release-version strong{font-size:24px;margin-top:4px}.release-arrow{font-size:28px;color:var(--muted)}.file-drop{display:block;border:2px dashed var(--line);border-radius:16px;padding:20px;background:color-mix(in srgb,var(--panel-solid) 92%,var(--accent) 8%)}.file-drop input{margin-top:10px}.file-drop small{margin-top:8px;color:var(--muted)}.steps-list{margin:0;padding-left:22px;display:grid;gap:11px}.release-list{display:grid}.release-row{display:flex;justify-content:space-between;align-items:center;gap:18px;padding:14px 0;border-bottom:1px solid var(--line)}.release-row:last-child{border-bottom:0}.release-row strong,.release-row small{display:block}.release-row small{color:var(--muted);margin-top:4px}.release-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.release-actions form,.prod-deploy-form{display:flex;gap:8px;align-items:center}.confirm-input{width:115px}.danger-border{border-color:#e0a2aa!important;color:var(--danger)!important}.alert pre{white-space:pre-wrap;margin:0;font:inherit}.update-grid{align-items:stretch}
@media(max-width:1100px){.ticket-create-grid{grid-template-columns:1fr}.helper-panel{position:static}.admin-summary{grid-template-columns:repeat(2,1fr)}.activity-row{grid-template-columns:130px 140px 1fr}}
@media(max-width:720px){.ticket-form-grid,.settings-grid{grid-template-columns:1fr}.field-wide,.settings-save{grid-column:auto}.form-footer{flex-direction:column;align-items:stretch}.admin-summary{grid-template-columns:1fr 1fr}.release-row{display:block}.release-actions,.prod-deploy-form{margin-top:12px;justify-content:flex-start;flex-wrap:wrap}.activity-row{grid-template-columns:1fr;gap:3px}.release-head{gap:8px}.release-version{min-width:0;flex:1;padding:12px}.quick-new{display:none}}

/* UltimaDesk 0.3 - automatisations, files et clients */
.nav-group-label{padding:14px 12px 5px;color:rgba(231,235,255,.42);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.12em}.nav-item.sub{padding-top:8px;padding-bottom:8px;font-size:12px}.nav-count{margin-left:auto;min-width:23px;height:20px;padding:0 6px;display:inline-grid;place-items:center;border-radius:999px;background:rgba(255,255,255,.08);font-size:10px;color:#dbe2ff}.nav-count.danger{background:rgba(224,92,110,.18);color:#ffbcc7}.nav-count.warn{background:rgba(224,168,61,.17);color:#ffe0a2}
.stats-grid.six{grid-template-columns:repeat(6,1fr)}.success-card strong{color:var(--success)}.warning-card strong{color:var(--warning)}.quick-create-panel{margin-top:18px}.template-chips{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px}.template-card{display:block;padding:14px 15px;border:1px solid var(--line);border-radius:14px;background:color-mix(in srgb,var(--panel-solid) 94%,var(--accent) 6%);transition:.15s}.template-card:hover{transform:translateY(-1px);border-color:color-mix(in srgb,var(--line) 55%,var(--accent) 45%)}.template-card strong,.template-card small{display:block}.template-card small{color:var(--muted);margin-top:4px}.workload-list{display:grid}.workload-row{display:flex;justify-content:space-between;padding:11px 0;border-bottom:1px solid var(--line)}.workload-row:last-child{border-bottom:0}.workload-row strong{background:var(--accent-soft);color:var(--accent);padding:3px 9px;border-radius:999px}.watch-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.watch-grid a{display:flex;align-items:center;justify-content:space-between;border:1px solid var(--line);padding:14px;border-radius:14px;background:color-mix(in srgb,var(--panel-solid) 95%,var(--bg) 5%)}.watch-grid a strong{font-size:20px}.quick-filters{display:flex;flex-wrap:wrap;gap:8px}.chip-link{display:inline-flex;align-items:center;padding:8px 11px;border:1px solid var(--line);border-radius:999px;font-size:12px;font-weight:700;background:var(--panel)}.chip-link.danger{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 35%,var(--line) 65%)}.activity-age{color:var(--muted);white-space:nowrap}
.client-picker{position:relative}.client-results{position:absolute;z-index:40;left:0;right:0;margin-top:6px;max-height:320px;overflow:auto;background:var(--panel-solid);border:1px solid var(--line);border-radius:14px;box-shadow:0 18px 45px rgba(10,18,40,.18);padding:6px}.client-result{display:block;width:100%;border:0;background:transparent;color:var(--text);text-align:left;padding:10px 11px;border-radius:9px;cursor:pointer}.client-result:hover{background:var(--accent-soft)}.client-result strong,.client-result small{display:block}.client-result small{color:var(--muted);margin-top:3px}.client-result-header{padding:7px 10px 6px;color:var(--muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.client-result-main{display:flex;align-items:baseline;justify-content:space-between;gap:14px}.client-result-email{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.client-result.active{background:var(--accent-soft);outline:1px solid color-mix(in srgb,var(--accent) 28%,transparent)}.client-result.empty{cursor:default;color:var(--muted)}.validation-error{color:var(--danger)!important}.automation-summary{display:grid;grid-template-columns:50px 1fr;gap:10px;align-items:center;background:var(--accent-soft);border-radius:14px;padding:12px}.automation-summary strong{font-size:26px;color:var(--accent)}.automation-summary span{font-size:12px;color:var(--muted)}.quick-template-list{display:grid;gap:8px}.quick-template-list a{display:block;border:1px solid var(--line);border-radius:12px;padding:10px}.quick-template-list strong,.quick-template-list small{display:block}.quick-template-list small{color:var(--muted);margin-top:3px}
.client-search-bar{display:flex;gap:8px;flex:1;max-width:780px}.client-search-bar input{flex:1}.clients-table{min-width:850px}.client-hero{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:18px;margin-bottom:18px}.client-avatar{width:64px;height:64px;border-radius:18px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-size:27px;font-weight:800}.client-hero h2{margin:3px 0}.client-kpis{display:flex;gap:12px}.client-kpis>div{min-width:84px;border-left:1px solid var(--line);padding-left:14px}.client-kpis strong,.client-kpis span{display:block}.client-kpis strong{font-size:23px}.client-kpis span{font-size:11px;color:var(--muted)}
.ticket-activity-panel{margin-top:18px}.timeline{display:grid}.timeline-row{display:grid;grid-template-columns:18px 1fr;gap:10px;position:relative;padding:10px 0}.timeline-row:before{content:"";position:absolute;left:6px;top:22px;bottom:-10px;width:1px;background:var(--line)}.timeline-row:last-child:before{display:none}.timeline-dot{width:13px;height:13px;margin-top:3px;border-radius:50%;background:var(--accent);box-shadow:0 0 0 4px var(--accent-soft)}.timeline-row strong,.timeline-row small{display:block}.timeline-row small{color:var(--muted);margin-top:2px}.timeline-row p{margin:5px 0 0;color:var(--muted);font-size:12px}
.admin-feature-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin:18px 0}.admin-feature{display:flex;align-items:center;gap:12px;border:1px solid var(--line);border-radius:16px;background:var(--panel);padding:15px;box-shadow:var(--shadow)}.admin-feature>span{width:38px;height:38px;display:grid;place-items:center;border-radius:12px;background:var(--accent-soft);color:var(--accent);font-size:20px}.admin-feature strong,.admin-feature small{display:block}.admin-feature small{color:var(--muted);margin-top:3px}.admin-config-grid{grid-template-columns:minmax(0,1.15fr) minmax(360px,.85fr)}.rule-list{display:grid}.rule-row{display:flex;justify-content:space-between;gap:14px;padding:14px 0;border-bottom:1px solid var(--line)}.rule-row.disabled{opacity:.55}.rule-row strong,.rule-row small{display:block}.rule-row small{color:var(--muted);margin-top:3px}.rule-row p{font-size:12px;color:var(--muted);margin:7px 0 0}.rule-actions{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.btn.small{padding:7px 9px;font-size:11px}.form-section-title{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--accent);padding-top:8px}.two-field-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.copyright-charlie{margin-top:16px;text-align:center}
@media(max-width:1300px){.stats-grid.six{grid-template-columns:repeat(3,1fr)}.admin-feature-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:1000px){.admin-config-grid{grid-template-columns:1fr}.client-hero{grid-template-columns:auto 1fr}.client-kpis{grid-column:1/-1}.admin-feature-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:700px){.stats-grid.six{grid-template-columns:1fr 1fr}.watch-grid,.two-field-grid{grid-template-columns:1fr}.client-search-bar{flex-wrap:wrap}.client-search-bar input{flex-basis:100%}.client-kpis{display:grid;grid-template-columns:repeat(3,1fr);width:100%}.rule-row{display:block}.rule-actions{margin-top:10px;justify-content:flex-start}.admin-feature-grid{grid-template-columns:1fr}.quick-filters{overflow:auto;flex-wrap:nowrap;padding-bottom:3px}.chip-link{white-space:nowrap}}

/* UltimaDesk 0.4 - produits, base de connaissances et reutilisation du support */
.product-pill{background:color-mix(in srgb,var(--accent-soft) 72%,var(--panel-solid) 28%);color:var(--accent);border-color:color-mix(in srgb,var(--accent) 24%,var(--line) 76%)}
.table-sub{display:block;color:var(--muted);margin-top:4px;font-size:10px}.ticket-context-row{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.stack-side{display:grid;gap:18px;align-content:start}.related-panel{padding:18px}.related-group{display:grid;gap:7px;margin-top:12px}.related-group>strong{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.related-group a{display:block;padding:10px 11px;border:1px solid var(--line);border-radius:12px;background:var(--panel-solid)}.related-group a span,.related-group a small{display:block}.related-group a small{color:var(--muted);margin-top:3px;font-size:11px}
.suggestion-box{display:grid;gap:7px;margin-top:12px}.suggestion-title{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-top:5px}.suggestion-link{display:block;padding:10px 11px;border:1px solid var(--line);border-radius:12px;background:var(--panel-solid)}.suggestion-link:hover{border-color:color-mix(in srgb,var(--accent) 38%,var(--line) 62%);background:var(--accent-soft)}.suggestion-link span,.suggestion-link small{display:block}.suggestion-link small{color:var(--muted);margin-top:3px;font-size:11px}.empty-hint{color:var(--muted);font-size:12px;padding:12px;border:1px dashed var(--line);border-radius:12px}
.product-metric-list,.knowledge-mini-list{display:grid}.product-metric-row,.knowledge-mini-list a{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:11px 0;border-bottom:1px solid var(--line)}.product-metric-row:last-child,.knowledge-mini-list a:last-child{border-bottom:0}.product-metric-row strong,.product-metric-row small,.knowledge-mini-list strong,.knowledge-mini-list small{display:block}.product-metric-row small,.knowledge-mini-list small{color:var(--muted);margin-top:3px}.product-metric-row>span{min-width:34px;height:28px;padding:0 9px;border-radius:999px;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center;font-weight:800}.empty-state.compact{padding:18px 8px}
.page-inline-title{margin:2px 0 0}.button-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.knowledge-filters{grid-template-columns:minmax(260px,2fr) 1fr 1fr auto}.knowledge-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}.knowledge-card{display:block;border:1px solid var(--line);border-radius:18px;background:var(--panel);box-shadow:var(--shadow);padding:18px;transition:.15s}.knowledge-card:hover{transform:translateY(-2px);border-color:color-mix(in srgb,var(--accent) 35%,var(--line) 65%)}.knowledge-card h3{margin:9px 0 8px}.knowledge-card p{color:var(--muted);line-height:1.55;min-height:48px}.knowledge-card>small{color:var(--muted)}.knowledge-meta{display:flex;gap:7px;align-items:center;flex-wrap:wrap;color:var(--muted);font-size:11px}.draft-badge{padding:4px 8px;border-radius:999px;background:rgba(224,168,61,.15);color:var(--warning);font-weight:800}.knowledge-article{max-width:980px}.knowledge-article h2{font-size:28px;margin:14px 0 26px}.knowledge-article section{padding:18px 0;border-top:1px solid var(--line)}.knowledge-rich,.knowledge-solution{line-height:1.7;white-space:normal}.knowledge-solution{font-size:15px}.source-ticket{margin-top:20px;padding:12px 14px;border-radius:12px;background:var(--accent-soft);color:var(--muted)}.knowledge-editor{max-width:980px}.faq-opportunity-list{display:grid}.faq-opportunity{display:grid;grid-template-columns:74px 1fr auto;gap:16px;align-items:center;padding:16px 0;border-bottom:1px solid var(--line)}.faq-opportunity:last-child{border-bottom:0}.faq-score{width:62px;height:62px;border-radius:16px;background:var(--accent-soft);display:grid;place-items:center;align-content:center}.faq-score strong{font-size:22px;color:var(--accent)}.faq-score span{font-size:10px;color:var(--muted)}.faq-opportunity-main>strong,.faq-opportunity-main>small{display:block}.faq-opportunity-main>small{color:var(--muted);margin-top:3px}.example-links{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.example-links a{font-size:11px;color:var(--accent);background:var(--accent-soft);padding:5px 8px;border-radius:8px}
@media(max-width:900px){.knowledge-filters{grid-template-columns:1fr}.faq-opportunity{grid-template-columns:60px 1fr}.faq-opportunity>.btn{grid-column:2}.knowledge-grid{grid-template-columns:1fr}}

/* UltimaDesk 0.6 */
.sidebar{overflow-y:auto}.topbar{gap:18px}.top-actions{flex-wrap:wrap;justify-content:flex-end}.top-search input{width:min(330px,30vw);min-width:180px;background:var(--panel-solid);border:1px solid var(--line);border-radius:999px;padding:10px 15px;color:var(--text);outline:none}.top-search input:focus{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 15%,transparent)}.notification-button{position:relative;width:40px;height:40px;border:1px solid var(--line);border-radius:12px;background:var(--panel-solid);display:grid;place-items:center}.notification-button b{position:absolute;right:-5px;top:-6px;min-width:19px;height:19px;padding:0 5px;border-radius:999px;background:var(--danger);color:#fff;font-size:10px;display:grid;place-items:center}.inline-search,.global-search-page{display:flex;gap:8px;align-items:center}.inline-search input,.global-search-page input{min-width:320px}.global-search-page{max-width:850px;margin-bottom:18px}.global-search-page input{flex:1;font-size:17px;padding:14px 16px;border-radius:14px;border:1px solid var(--line);background:var(--panel-solid);color:var(--text)}.detail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:18px 0}.detail-grid>div{padding:13px;border:1px solid var(--line);border-radius:14px;background:var(--panel-solid)}.detail-grid small,.detail-grid strong{display:block}.detail-grid small{color:var(--muted);margin-bottom:5px}.asset-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px}.asset-mini-card{padding:15px;border:1px solid var(--line);border-radius:15px;background:var(--panel-solid)}.asset-mini-card strong,.asset-mini-card span,.asset-mini-card small{display:block}.asset-mini-card span,.asset-mini-card small{color:var(--muted);margin-top:4px}.tag-selector{border:1px solid var(--line);border-radius:14px;padding:12px}.tag-selector legend{padding:0 6px;color:var(--muted);font-size:12px}.tag-check-grid{display:flex;flex-wrap:wrap;gap:8px}.tag-check{display:inline-flex!important;align-items:center;gap:6px!important}.tag-check input{width:auto!important}.tag-chip{display:inline-flex;align-items:center;min-height:25px;padding:4px 9px;border-radius:999px;background:color-mix(in srgb,var(--tag-color,#64748b) 16%,var(--panel-solid));border:1px solid color-mix(in srgb,var(--tag-color,#64748b) 38%,var(--line));color:var(--text);font-size:11px;font-weight:750}.saved-views{display:flex;gap:7px;align-items:center;flex-wrap:wrap;margin:0 0 12px}.saved-view-item{display:inline-flex;align-items:center}.saved-view-item .chip-link{border-radius:999px 0 0 999px}.saved-view-item form{display:inline}.saved-view-item button{height:30px;border:1px solid var(--line);border-left:0;border-radius:0 999px 999px 0;background:var(--panel-solid);color:var(--muted);cursor:pointer}.save-view-box{display:flex;gap:8px;align-items:center}.save-view-box input{max-width:180px}.hidden-form{display:none}.notification-list{padding:8px 18px}.notification-row{display:flex;gap:12px;padding:15px 4px;border-bottom:1px solid var(--line)}.notification-row:last-child{border-bottom:0}.notification-row.unread{background:linear-gradient(90deg,var(--accent-soft),transparent);margin:0 -8px;padding-left:12px;border-radius:12px}.notification-dot{width:9px;height:9px;border-radius:50%;background:var(--line);margin-top:7px}.notification-row.unread .notification-dot{background:var(--accent)}.notification-row strong,.notification-row small{display:block}.notification-row p{margin:5px 0;color:var(--muted)}.notification-row small{color:var(--muted)}.metric-table{display:grid}.metric-table>div{display:grid;grid-template-columns:1fr auto;gap:6px 14px;padding:11px 0;border-bottom:1px solid var(--line);align-items:center}.metric-table>div:last-child{border-bottom:0}.metric-table small{grid-column:1/3;color:var(--muted)}.metric-table span small{display:block;margin-top:2px}.metric-table.wide>div{grid-template-columns:1fr auto auto}.metric-table.wide>div small{grid-column:auto}.form-panel{max-width:980px}.admin-split{align-items:start}.admin-list{display:grid}.admin-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}.admin-row:last-child{border-bottom:0}.admin-row strong,.admin-row small{display:block}.admin-row small{color:var(--muted);margin-top:3px}.btn.tiny{padding:6px 9px;font-size:11px}.table-sub{display:block;color:var(--muted);font-size:11px;margin-top:4px}
@media(max-width:1050px){.top-search{display:none}.save-view-box{grid-column:1/-1}.inline-search input{min-width:0}.detail-grid{grid-template-columns:1fr}.metric-table.wide>div{grid-template-columns:1fr auto}.metric-table.wide>div small{grid-column:1/3}}

/* UltimaDesk 0.5 - collaboration, bulk actions et liens entre tickets */
.bulk-toolbar{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin:0 0 12px;padding:12px 14px;border:1px solid var(--line);border-radius:15px;background:var(--panel);box-shadow:var(--shadow)}
.bulk-toolbar>span{white-space:nowrap;padding-top:9px;color:var(--muted)}.bulk-toolbar>span strong{color:var(--text)}
.bulk-actions{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.bulk-actions label{display:flex!important;align-items:center;gap:6px!important;padding:4px;border:1px solid var(--line);border-radius:12px;background:var(--panel-solid);font-size:11px;color:var(--muted)}.bulk-actions select{min-width:110px;border:0!important;background:transparent!important;padding:5px!important}.bulk-actions .btn{padding:6px 9px}
.select-col{width:38px;text-align:center!important}.select-col input{width:16px;height:16px;accent-color:var(--accent);cursor:pointer}
.inline-form{display:inline-flex;margin:0}.relation-panel{padding:18px}.watcher-list{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-bottom:12px;border-bottom:1px solid var(--line)}.mini-avatar-row{display:flex}.mini-person{width:29px;height:29px;border-radius:10px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-weight:850;font-size:11px;border:2px solid var(--panel-solid);margin-left:-5px}.mini-person:first-child{margin-left:0}
.ticket-link-list{display:grid;margin-top:10px}.ticket-link-row{display:flex;align-items:center;gap:8px;border-bottom:1px solid var(--line);padding:10px 0}.ticket-link-row:last-child{border-bottom:0}.ticket-link-row>a{flex:1;min-width:0}.ticket-link-row strong,.ticket-link-row small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-link-row small{color:var(--muted);margin-top:3px;font-size:11px}.icon-btn{border:1px solid var(--line);background:var(--panel-solid);color:var(--muted);width:30px;height:30px;border-radius:9px;cursor:pointer}.icon-btn:hover{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 45%,var(--line))}
.link-ticket-form{display:grid;grid-template-columns:1fr 1.3fr auto;gap:7px;align-items:end;margin-top:12px}.link-ticket-form label{display:grid;gap:4px;font-size:11px;color:var(--muted)}.link-ticket-form input,.link-ticket-form select{min-width:0;width:100%;border:1px solid var(--line);background:var(--panel-solid);color:var(--text);border-radius:10px;padding:8px}
.alert.info{background:color-mix(in srgb,var(--accent) 10%,var(--panel-solid));border-color:color-mix(in srgb,var(--accent) 28%,var(--line));color:var(--text)}.alert.info a{color:var(--accent)}
@media(max-width:1200px){.bulk-toolbar{display:block}.bulk-actions{justify-content:flex-start;margin-top:10px}.bulk-actions label{flex:1 1 240px}.link-ticket-form{grid-template-columns:1fr}}

/* UltimaDesk 0.6 - poste technicien, macros et automatisations */
.workbench-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;padding:24px;border:1px solid var(--line);border-radius:22px;background:linear-gradient(135deg,var(--panel),color-mix(in srgb,var(--accent-soft) 65%,var(--panel)));box-shadow:var(--shadow);margin-bottom:16px}.workbench-hero h2{margin:4px 0 8px;font-size:28px}.workbench-hero p{margin:0;color:var(--muted);max-width:760px;line-height:1.55}.workbench-hero-actions{display:flex;gap:8px;flex-wrap:wrap}.technician-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:16px}.metric-card{display:block;padding:15px;border:1px solid var(--line);border-radius:16px;background:var(--panel);box-shadow:var(--shadow);transition:.15s}.metric-card:hover,.metric-card.active{transform:translateY(-1px);border-color:color-mix(in srgb,var(--accent) 45%,var(--line));background:color-mix(in srgb,var(--accent-soft) 50%,var(--panel))}.metric-card span,.metric-card small,.metric-card strong{display:block}.metric-card span{font-size:12px;color:var(--muted)}.metric-card strong{font-size:26px;margin:4px 0}.metric-card small{font-size:11px;color:var(--muted)}.metric-card.danger-soft strong{color:var(--danger)}.workbench-panel{padding:18px}.keyboard-hint{font-size:11px;color:var(--muted)}kbd{display:inline-grid;place-items:center;min-width:24px;height:22px;padding:0 6px;border:1px solid var(--line);border-bottom-width:2px;border-radius:6px;background:var(--panel-solid);font:700 11px/1 system-ui}.work-queue{display:grid}.work-item{display:grid;grid-template-columns:56px minmax(0,1fr) auto;gap:14px;align-items:center;padding:15px 4px;border-bottom:1px solid var(--line)}.work-item:last-child{border-bottom:0}.work-item.overdue{background:linear-gradient(90deg,color-mix(in srgb,var(--danger) 8%,transparent),transparent);margin:0 -10px;padding-left:14px;padding-right:14px;border-radius:14px}.work-score{width:48px;height:48px;border-radius:14px;background:var(--accent-soft);display:grid;place-items:center;align-content:center}.work-score strong{font-size:17px;color:var(--accent)}.work-score span{font-size:9px;color:var(--muted);text-transform:uppercase}.work-main{min-width:0}.work-title{display:flex;gap:8px;align-items:center;min-width:0}.work-title a{font-weight:800;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.work-meta{display:flex;gap:7px;flex-wrap:wrap;margin-top:5px;color:var(--muted);font-size:11px}.work-meta span:not(:last-child)::after{content:'·';margin-left:7px;color:var(--line-strong,var(--muted))}.work-context{margin-top:6px;color:var(--muted);font-size:11px}.work-context strong{color:var(--text)}.work-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.work-actions form{margin:0}.macro-dock{margin-top:16px}.macro-chip-list{display:flex;gap:8px;flex-wrap:wrap}.macro-chip{padding:7px 10px;border-radius:999px;border:1px solid color-mix(in srgb,var(--macro-color) 35%,var(--line));background:color-mix(in srgb,var(--macro-color) 10%,var(--panel-solid));font-size:11px;font-weight:750}.technician-action-bar{margin-bottom:14px;padding:15px}.technician-action-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:10px}.technician-action-head h3{margin:2px 0}.next-action-summary{display:flex;align-items:center;gap:8px;flex-wrap:wrap;color:var(--muted);font-size:11px}.quick-action-grid{display:flex;gap:7px;flex-wrap:wrap}.quick-action{border:1px solid var(--line);background:var(--panel-solid);color:var(--text);border-radius:12px;padding:9px 11px;font-weight:750;font-size:11px;cursor:pointer;transition:.12s}.quick-action:hover{transform:translateY(-1px);border-color:var(--accent)}.quick-action.primary{background:var(--accent);color:#fff;border-color:var(--accent)}.quick-action.macro{border-color:color-mix(in srgb,var(--macro-color) 45%,var(--line));background:color-mix(in srgb,var(--macro-color) 10%,var(--panel-solid))}.pill.warn{background:color-mix(in srgb,var(--warning) 14%,var(--panel-solid));color:var(--warning)}.checklist-panel{padding:18px}.task-list{display:grid}.task-row{display:grid;grid-template-columns:32px 1fr 32px;gap:7px;align-items:center;padding:8px 0;border-bottom:1px solid var(--line)}.task-row.done span{text-decoration:line-through;color:var(--muted)}.task-check{width:28px;height:28px;border:1px solid var(--line);border-radius:9px;background:var(--panel-solid);color:var(--accent);cursor:pointer;font-weight:900}.task-add{display:flex;gap:7px;margin-top:10px}.task-add input{flex:1;min-width:0}.workflow-mini{display:grid;gap:8px;margin-top:14px;padding-top:14px;border-top:1px solid var(--line)}.workflow-mini label{display:grid;gap:4px;color:var(--muted);font-size:11px}.automation-toolbar{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px;margin-bottom:14px}.automation-toolbar h2{margin:3px 0 5px}.mini-run-list{display:grid}.mini-run-list>div{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid var(--line);font-size:11px}.mini-run-list span{color:var(--muted)}.check-row{display:flex;gap:14px;flex-wrap:wrap}.rule-row.disabled{opacity:.58}.danger-border{border-color:color-mix(in srgb,var(--danger) 45%,var(--line))!important;color:var(--danger)!important}
@media(max-width:1200px){.technician-metrics{grid-template-columns:repeat(3,1fr)}.work-item{grid-template-columns:48px minmax(0,1fr)}.work-actions{grid-column:2;justify-content:flex-start}.automation-toolbar{align-items:flex-start;flex-direction:column}}
@media(max-width:760px){.workbench-hero{display:block}.workbench-hero-actions{margin-top:14px}.technician-metrics{grid-template-columns:repeat(2,1fr)}.work-item{grid-template-columns:1fr}.work-score{display:none}.work-actions{grid-column:1}.technician-action-head{display:block}.next-action-summary{margin-top:8px}.topbar .quick-new{display:none}}

/* UltimaDesk 0.6 - création express */
.create-preset-strip{display:flex;gap:8px;align-items:stretch;overflow-x:auto;padding:2px 2px 12px;margin-bottom:6px}.create-preset-strip>span{align-self:center;color:var(--muted);font-size:11px;white-space:nowrap}.preset-chip{min-width:150px;padding:10px 12px;border:1px solid var(--line);border-radius:14px;background:var(--panel);box-shadow:var(--shadow);transition:.12s}.preset-chip:hover{transform:translateY(-1px);border-color:var(--accent)}.preset-chip strong,.preset-chip small{display:block}.preset-chip small{color:var(--muted);font-size:10px;margin-top:2px}.preset-chip.neutral{background:var(--panel-solid)}.express-create-panel{padding:20px}.hero-field>label>span,.hero-field>span{font-weight:800;color:var(--text)}.hero-field input,.hero-field textarea{font-size:15px}.quick-qualification{padding:14px;border:1px solid var(--line);border-radius:16px;background:color-mix(in srgb,var(--accent-soft) 35%,var(--panel-solid))}.quick-qual-head{display:flex;justify-content:space-between;gap:10px;margin-bottom:10px}.quick-qual-head>span{font-weight:850}.quick-qual-head small{color:var(--muted)}.quick-qual-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.quick-qual-grid label,.advanced-ticket-grid label{display:grid;gap:5px}.advanced-ticket-box{border:1px solid var(--line);border-radius:16px;background:var(--panel-solid);overflow:hidden}.advanced-ticket-box summary{cursor:pointer;padding:13px 15px;font-weight:800;list-style:none}.advanced-ticket-box summary::-webkit-details-marker{display:none}.advanced-ticket-box summary:after{content:'＋';float:right;color:var(--muted)}.advanced-ticket-box[open] summary:after{content:'−'}.advanced-ticket-box summary small{display:block;font-weight:500;color:var(--muted);font-size:10px;margin-top:2px}.advanced-ticket-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;padding:0 15px 15px;border-top:1px solid var(--line);padding-top:15px}.advanced-ticket-grid .span-2{grid-column:1/-1}.express-footer{display:flex;align-items:center;justify-content:space-between;gap:12px}.express-footer>div{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.express-footer small{color:var(--muted)}.big-create{padding:12px 22px;font-size:14px}.sticky-helper{position:sticky;top:20px;align-self:start}.tip-card{padding:12px;border-radius:12px;background:var(--accent-soft);color:var(--muted);line-height:1.5;font-size:12px}
@media(max-width:780px){.quick-qual-grid,.advanced-ticket-grid{grid-template-columns:1fr}.advanced-ticket-grid .span-2{grid-column:1}.express-footer{align-items:stretch;flex-direction:column}.big-create{width:100%}.sticky-helper{position:static}.create-preset-strip{padding-bottom:8px}}

/* UltimaDesk 0.6 - poste technicien */
.technician-launcher{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:18px;background:linear-gradient(135deg,color-mix(in srgb,var(--accent) 12%,var(--panel)),var(--panel));border-color:color-mix(in srgb,var(--accent) 28%,var(--border))}.technician-launcher h2{margin:2px 0 6px}.technician-launcher p{margin:0;max-width:760px}.technician-launcher-actions{display:flex;gap:10px;flex-wrap:wrap;justify-content:flex-end}@media(max-width:760px){.technician-launcher{align-items:flex-start;flex-direction:column}.technician-launcher-actions{width:100%;justify-content:flex-start}.technician-launcher-actions .btn{flex:1;text-align:center}}

/* UltimaDesk 0.7 - flux technicien rapide */
.focus-next-card{min-width:240px;padding:16px 18px;border:1px solid var(--border);border-radius:18px;background:var(--panel);display:flex;flex-direction:column;gap:7px;align-items:flex-start}.focus-next-card span{font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.focus-next-card strong{font-size:1.05rem}.focus-next-card small{color:var(--muted);line-height:1.35}.focus-hint{margin:0 0 14px;padding:10px 12px;border-radius:12px;background:color-mix(in srgb,var(--accent) 10%,transparent);border:1px solid color-mix(in srgb,var(--accent) 22%,var(--border));font-size:.88rem}.reply-draft-box{margin-top:18px}.snippet-list{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}.snippet-chip{border:1px solid var(--border);background:var(--soft);color:var(--text);border-radius:999px;padding:7px 11px;cursor:pointer;font:inherit;font-size:.84rem}.snippet-chip:hover{border-color:var(--accent);transform:translateY(-1px)}.draft-form textarea{min-height:170px}.playbook-panel{display:flex;flex-direction:column;gap:14px}.playbook-run{display:flex;flex-direction:column;gap:8px;padding:12px;border:1px solid var(--border);border-radius:14px;background:var(--soft)}.playbook-run-head{display:flex;justify-content:space-between;gap:10px;align-items:center}.progress-track{height:7px;border-radius:999px;background:var(--border);overflow:hidden}.progress-track span{display:block;height:100%;background:var(--accent);border-radius:inherit}.playbook-suggestions{display:flex;flex-direction:column;gap:8px}.suggested-playbook{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px 0;border-top:1px solid var(--border)}.suggested-playbook div{display:flex;flex-direction:column;gap:3px}.suggested-playbook small{color:var(--muted)}
.command-open{overflow:hidden}.command-palette{position:fixed;inset:0;z-index:9999}.command-backdrop{position:absolute;inset:0;background:rgba(10,15,25,.52);backdrop-filter:blur(5px)}.command-card{position:relative;margin:10vh auto 0;width:min(620px,calc(100% - 28px));max-height:76vh;overflow:auto;background:var(--panel);border:1px solid var(--border);border-radius:22px;box-shadow:0 30px 90px rgba(0,0,0,.28);padding:14px}.command-head{display:flex;justify-content:space-between;align-items:center;padding:4px 4px 10px}.command-card>input{width:100%;font-size:1rem;padding:13px 14px;margin-bottom:10px}.command-list{display:flex;flex-direction:column}.command-list>a{display:grid;grid-template-columns:34px 1fr auto;gap:10px;align-items:center;text-decoration:none;color:var(--text);padding:11px 10px;border-radius:13px}.command-list>a:hover{background:var(--soft)}.command-list>a>span{font-size:1.2rem;text-align:center}.command-list>a div{display:flex;flex-direction:column}.command-list>a small{color:var(--muted)}.command-list kbd,.command-foot kbd{font:inherit}.command-foot{padding:10px 8px 2px;color:var(--muted);font-size:.78rem}.command-trigger{white-space:nowrap}
@media (max-width:900px){.focus-next-card{width:100%}.command-trigger{display:none}.suggested-playbook{align-items:flex-start;flex-direction:column}.suggested-playbook .btn{width:100%}}

/* UltimaDesk 0.8 - inventaire, terrain et vue Aujourd'hui */
.today-hero,.inventory-hero,.installation-summary{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:18px}.today-hero h2,.inventory-hero h2,.installation-summary h2{margin:3px 0 6px}.today-actions,.summary-meta{display:flex;gap:10px;flex-wrap:wrap}.summary-meta span{display:flex;flex-direction:column;min-width:120px;padding:10px 12px;border:1px solid var(--line);border-radius:12px;background:var(--panel-solid)}.summary-meta span strong{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-bottom:2px}.inventory-metrics{grid-template-columns:repeat(6,minmax(0,1fr));margin-bottom:18px}.metric-card.warn{border-color:color-mix(in srgb,var(--warning) 42%,var(--line))}.metric-card.danger{border-color:color-mix(in srgb,var(--danger) 45%,var(--line))}.inventory-launch-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}.launch-card{display:flex;flex-direction:column;gap:4px;padding:15px 16px;border:1px solid var(--line);border-radius:16px;background:var(--panel);color:var(--text);text-decoration:none;box-shadow:var(--shadow);transition:.12s}.launch-card:hover{transform:translateY(-1px);border-color:var(--accent)}.launch-card strong{font-size:13px}.launch-card span{font-size:11px;color:var(--muted)}.danger-soft{border-color:color-mix(in srgb,var(--warning) 35%,var(--line));background:color-mix(in srgb,var(--warning) 5%,var(--panel))}.compact-list{display:grid}.compact-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 2px;border-bottom:1px solid var(--line);color:var(--text);text-decoration:none}.compact-row:last-child{border-bottom:0}.compact-row>div{min-width:0}.compact-row strong,.compact-row small{display:block}.compact-row small{margin-top:2px;color:var(--muted);font-size:10px;white-space:normal}.score-badge{min-width:34px;text-align:center;padding:5px 7px;border-radius:999px;background:var(--accent-soft);color:var(--accent);font-weight:850}.text-danger{color:var(--danger)!important;font-weight:800}.small{font-size:11px}.inline-adjust{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;align-items:end}.stock-adjust{padding:15px;margin-bottom:14px}.row-warning td{background:color-mix(in srgb,var(--warning) 7%,transparent)}.prep-list{display:grid;margin-top:12px}.prep-row{display:grid;grid-template-columns:1fr auto;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.prep-row strong,.prep-row small{display:block}.prep-row small{color:var(--muted);margin-top:2px}.prep-qty{display:flex;gap:6px;align-items:center}.prep-qty input{width:82px}.billing-list{display:grid}.billing-row{display:grid;grid-template-columns:minmax(220px,1.4fr) 120px 140px minmax(180px,1fr) auto;gap:8px;align-items:center;padding:11px 0;border-bottom:1px solid var(--line)}.billing-row strong,.billing-row small{display:block}.billing-row small{color:var(--muted);margin-top:2px}.purchase-lines{display:grid;margin-top:14px}.purchase-line{display:grid;grid-template-columns:minmax(220px,1fr) 100px minmax(320px,1.3fr);gap:12px;align-items:center;padding:11px 0;border-bottom:1px solid var(--line)}.purchase-line strong,.purchase-line small{display:block}.purchase-line small{color:var(--muted);margin-top:2px}.mini-receive{display:grid;grid-template-columns:90px 1fr auto;gap:6px;align-items:center}.two-col{grid-template-columns:repeat(2,minmax(0,1fr))}.timeline{display:grid}.timeline-item{display:grid;grid-template-columns:14px 1fr;gap:10px;padding:10px 0}.timeline-dot{width:9px;height:9px;border-radius:50%;background:var(--accent);margin-top:5px;box-shadow:0 0 0 4px var(--accent-soft)}.timeline-item p{margin:3px 0;color:var(--muted)}.timeline-item small{color:var(--muted)}
@media(max-width:1200px){.inventory-metrics{grid-template-columns:repeat(3,1fr)}.inventory-launch-grid{grid-template-columns:repeat(2,1fr)}.billing-row{grid-template-columns:1fr 110px 130px}.billing-row input[name="decision_notes"]{grid-column:1/3}.purchase-line{grid-template-columns:1fr 90px}.mini-receive{grid-column:1/-1}.inline-adjust{grid-template-columns:repeat(2,1fr)}}
@media(max-width:760px){.today-hero,.inventory-hero,.installation-summary{align-items:flex-start;flex-direction:column}.inventory-metrics{grid-template-columns:repeat(2,1fr)}.inventory-launch-grid,.two-col{grid-template-columns:1fr}.today-actions{width:100%}.today-actions .btn{flex:1;text-align:center}.inline-adjust,.billing-row,.purchase-line,.mini-receive{grid-template-columns:1fr}.billing-row input[name="decision_notes"]{grid-column:auto}.prep-row{grid-template-columns:1fr}.summary-meta{width:100%}.summary-meta span{flex:1}.table-wrap{overflow-x:auto}}

/* UltimaDesk 0.9 - droits, extranet clients/revendeurs et e-mails */
.access-layout{display:grid;grid-template-columns:minmax(210px,270px) minmax(0,1fr);gap:16px;align-items:start}.role-list{display:flex;flex-direction:column;gap:7px;position:sticky;top:18px}.role-item{display:flex;flex-direction:column;gap:3px;padding:11px 12px;border:1px solid transparent;border-radius:12px;text-decoration:none;color:var(--text)}.role-item small{color:var(--muted);font-size:11px}.role-item:hover{background:var(--accent-soft)}.role-item.active{background:var(--accent-soft);border-color:color-mix(in srgb,var(--accent) 35%,var(--line))}.permission-group-title{font-size:12px;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);margin:19px 0 9px}.permission-grid{display:grid;gap:8px}.permission-grid.compact{grid-template-columns:repeat(2,minmax(0,1fr))}.permission-check,.permission-row{border:1px solid var(--line);border-radius:13px;background:var(--panel-solid)}.permission-check{display:flex;align-items:center;gap:10px;padding:11px 12px;cursor:pointer}.permission-check input{width:auto}.permission-check span{display:flex;flex-direction:column;min-width:0}.permission-check small,.permission-row small{color:var(--muted);font-size:10px;margin-top:2px}.permission-row{display:grid;grid-template-columns:minmax(220px,1fr) auto minmax(170px,220px);gap:12px;align-items:center;padding:10px 12px}.permission-row>div{display:flex;flex-direction:column}.security-audit{margin-top:16px}.audit-table{display:grid}.audit-head,.audit-row{display:grid;grid-template-columns:150px minmax(140px,.8fr) minmax(170px,1fr) minmax(220px,1.5fr) 110px;gap:10px;align-items:center;padding:9px 2px;border-bottom:1px solid var(--line);font-size:11px}.audit-head{font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;font-size:9px}.audit-row small{color:var(--muted)}
.portal-share-state{display:flex;justify-content:space-between;gap:10px;align-items:center;padding:10px 12px;margin:10px 0;border:1px solid var(--line);border-radius:13px;background:var(--panel-solid)}.portal-share-state strong,.portal-share-state span{display:block}.portal-share-state span{font-size:11px;color:var(--muted)}.portal-share-state.success{border-color:color-mix(in srgb,var(--success) 35%,var(--line));background:color-mix(in srgb,var(--success) 6%,var(--panel-solid))}.reply-options{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:10px 0}.reply-options .check{margin:0;padding:9px 10px;border:1px solid var(--line);border-radius:11px;background:var(--panel-solid)}
.mail-queue-table{display:grid}.mail-queue-table>.table-head,.mail-row>summary{display:grid;grid-template-columns:150px minmax(180px,.8fr) minmax(220px,1.5fr) 110px;gap:10px;align-items:center;padding:10px 4px;border-bottom:1px solid var(--line)}.mail-queue-table>.table-head{font-size:9px;font-weight:850;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}.mail-row>summary{cursor:pointer;list-style:none}.mail-row>summary::-webkit-details-marker{display:none}.mail-preview{padding:12px 14px;border-bottom:1px solid var(--line);background:var(--panel-solid)}.mail-preview pre{white-space:pre-wrap;word-break:break-word;margin:0;font:inherit;font-size:11px;line-height:1.55;color:var(--text)}
.portal-body{min-height:100vh;background:radial-gradient(circle at 15% 0%,rgba(91,109,248,.12),transparent 30%),var(--bg)}.portal-topbar{position:sticky;top:0;z-index:50;min-height:72px;display:flex;align-items:center;gap:22px;padding:10px clamp(16px,4vw,54px);border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--panel-solid) 90%,transparent);backdrop-filter:blur(18px)}.portal-brand{display:flex;align-items:center;gap:10px;margin-right:auto}.portal-brand strong{display:block;font-size:18px}.portal-brand small{display:block;color:var(--muted);font-size:10px}.portal-nav{display:flex;gap:4px;align-items:center}.portal-nav a{padding:8px 10px;border-radius:10px;color:var(--muted);font-size:12px;font-weight:700}.portal-nav a:hover{background:var(--accent-soft);color:var(--text)}.portal-user{display:flex;gap:9px;align-items:center;padding-left:12px;border-left:1px solid var(--line)}.portal-user>span,.portal-user>small{display:block}.portal-user>small{color:var(--muted);font-size:10px}.portal-user form{margin:0}.portal-main{width:min(1180px,calc(100% - 30px));margin:28px auto 60px}.portal-footer{width:min(1180px,calc(100% - 30px));margin:0 auto;padding:18px 0 28px;display:flex;justify-content:space-between;color:var(--muted);font-size:10px;border-top:1px solid var(--line)}.portal-auth-wrap{min-height:calc(100vh - 170px);display:grid;place-items:center;padding:35px 0}.portal-auth-card{width:min(460px,100%);padding:26px;border:1px solid var(--line);border-radius:22px;background:var(--panel);box-shadow:var(--shadow)}.portal-auth-card h1{margin:3px 0 9px;font-size:26px}.auth-link{display:block;margin-top:15px;text-align:center;color:var(--accent);font-size:12px;font-weight:700}.wide{width:100%;justify-content:center}.portal-page-head,.portal-hero{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:18px}.portal-page-head h1,.portal-hero h1{margin:3px 0 7px}.portal-hero{padding:24px 26px;border:1px solid var(--line);border-radius:22px;background:linear-gradient(135deg,color-mix(in srgb,var(--accent) 10%,var(--panel)),var(--panel));box-shadow:var(--shadow)}.portal-hero p{margin:0;color:var(--muted)}.portal-dashboard-grid,.portal-ticket-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(290px,.8fr);gap:16px}.portal-ticket-grid>aside{display:flex;flex-direction:column;gap:16px}.portal-ticket-list,.portal-faq-list{display:grid}.portal-ticket-list>a,.portal-faq-list>a{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 2px;border-bottom:1px solid var(--line);text-decoration:none;color:var(--text)}.portal-ticket-list>a:last-child,.portal-faq-list>a:last-child{border-bottom:0}.portal-ticket-list strong,.portal-ticket-list small,.portal-faq-list strong,.portal-faq-list small{display:block}.portal-ticket-list small,.portal-faq-list small{color:var(--muted);font-size:10px;margin-top:3px}.portal-search{display:flex;gap:9px;margin-bottom:14px}.portal-search input{flex:1}.portal-status-big{padding:8px 11px;border-radius:999px;background:var(--accent-soft);color:var(--accent);font-size:11px;font-weight:850;white-space:nowrap}.portal-status-big.done{background:color-mix(in srgb,var(--success) 12%,var(--panel-solid));color:var(--success)}.conversation{display:flex;flex-direction:column;gap:11px}.message{padding:13px 14px;border:1px solid var(--line);border-radius:15px;background:var(--panel-solid)}.message.support{margin-right:8%;border-left:3px solid var(--accent);background:color-mix(in srgb,var(--accent) 5%,var(--panel-solid))}.message.client{margin-left:8%;border-left:3px solid var(--success)}.message-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:7px}.message-head time{color:var(--muted);font-size:10px}.message-body{line-height:1.6;font-size:13px}.portal-reply{margin-top:16px;padding-top:16px;border-top:1px solid var(--line)}.portal-reply textarea{min-height:130px}.resolution-banner{margin-top:16px;padding:12px;border:1px solid color-mix(in srgb,var(--success) 30%,var(--line));border-radius:12px;background:color-mix(in srgb,var(--success) 8%,var(--panel-solid));color:var(--success);font-weight:750}.client-chip-row{display:flex;flex-wrap:wrap;gap:8px}.portal-article{line-height:1.7}.portal-article h2,.portal-article h3{margin-top:22px}.portal-summary{padding:13px;border:1px solid var(--line);border-radius:14px;background:var(--panel-solid)}
@media(max-width:900px){.access-layout,.portal-dashboard-grid,.portal-ticket-grid{grid-template-columns:1fr}.role-list{position:static;display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.permission-grid.compact{grid-template-columns:1fr}.permission-row{grid-template-columns:1fr auto}.permission-row select{grid-column:1/-1}.reply-options{grid-template-columns:1fr}.portal-topbar{flex-wrap:wrap;gap:10px}.portal-nav{order:3;width:100%;overflow-x:auto}.portal-user{border-left:0;padding-left:0}.mail-queue-table>.table-head{display:none}.mail-row>summary{grid-template-columns:1fr auto}.mail-row>summary span:nth-child(2),.mail-row>summary span:nth-child(3){grid-column:1/-1}.audit-head{display:none}.audit-row{grid-template-columns:1fr auto}.audit-row span:nth-child(3),.audit-row span:nth-child(4){grid-column:1/-1}.portal-page-head,.portal-hero{align-items:flex-start;flex-direction:column}.portal-page-head .btn,.portal-hero .btn{width:100%;justify-content:center}}
@media(max-width:620px){.role-list{grid-template-columns:1fr}.portal-main{width:min(100% - 20px,1180px);margin-top:18px}.portal-topbar{padding:10px 12px}.portal-user>span,.portal-user>small{display:none}.portal-footer{width:calc(100% - 20px)}.portal-ticket-list>a,.portal-faq-list>a{align-items:flex-start;flex-direction:column}.message.support,.message.client{margin-left:0;margin-right:0}.portal-search{flex-direction:column}}

/* UltimaDesk 0.10 - attachments, SLA, portal 360 */
.attachment-list{display:flex;flex-direction:column;gap:8px}.attachment-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:13px;background:var(--panel-solid)}.attachment-item .attachment-main{min-width:0;flex:1}.attachment-item strong,.attachment-item small{display:block}.attachment-item strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-item small{color:var(--muted);font-size:10px;margin-top:3px}.attachment-upload,.portal-upload-inline{margin-top:12px;padding-top:12px;border-top:1px solid var(--line);display:grid;gap:10px}.attachment-upload label,.portal-upload-inline label{font-size:12px;font-weight:700}.portal-attachments{margin-top:18px;padding-top:16px;border-top:1px solid var(--line)}.portal-attachments h3{margin:0 0 10px}.portal-attachments .attachment-item{color:var(--text)}
.sla-grid,.client360-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin:14px 0}.sla-grid>div,.client360-grid>div{padding:11px;border:1px solid var(--line);border-radius:13px;background:var(--panel-solid)}.sla-grid span,.sla-grid small,.client360-grid span{display:block;color:var(--muted);font-size:10px}.sla-grid strong,.client360-grid strong{display:block;margin:4px 0}.client360-grid strong{font-size:22px}.sla-state.breached,.sla-state.missed{color:var(--danger)}.sla-state.risk{color:var(--warning)}.sla-state.met,.sla-state.ok{color:var(--success)}
.contract-summary-grid{display:grid;gap:10px}.contract-summary-card{display:grid;grid-template-columns:minmax(220px,1fr) auto auto;gap:18px;align-items:center;padding:13px 14px;border:1px solid var(--line);border-radius:14px;background:var(--panel-solid)}.contract-summary-card strong,.contract-summary-card small,.contract-summary-card span{display:block}.contract-summary-card small,.contract-summary-card span{color:var(--muted);font-size:10px}.portal-service-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:10px;align-items:center;padding:12px 2px;border-bottom:1px solid var(--line)}.portal-service-row:last-child{border-bottom:0}.portal-service-row strong,.portal-service-row small{display:block}.portal-service-row small{color:var(--muted);font-size:10px}.portal-satisfaction{margin-top:18px;padding-top:16px;border-top:1px solid var(--line)}.rating-choice{display:flex;flex-wrap:wrap;gap:8px}.rating-choice label{cursor:pointer}.rating-choice input{position:absolute;opacity:0;pointer-events:none}.rating-choice span{display:block;padding:9px 12px;border:1px solid var(--line);border-radius:11px;background:var(--panel-solid);font-weight:800}.rating-choice input:checked+span{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.satisfaction-result strong,.satisfaction-panel h3{color:#d18b19;letter-spacing:.05em}.timeline-row.unread{padding:10px;border-radius:12px;background:color-mix(in srgb,var(--accent) 7%,var(--panel-solid))}.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin-bottom:18px}
@media(max-width:900px){.contract-summary-card{grid-template-columns:1fr 1fr}.contract-summary-card>div:first-child{grid-column:1/-1}.portal-service-row{grid-template-columns:1fr auto}.portal-service-row>small{grid-column:1/-1}.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:620px){.attachment-item{align-items:flex-start;flex-wrap:wrap}.attachment-item .attachment-main{flex-basis:100%}.sla-grid,.client360-grid,.stat-grid{grid-template-columns:1fr}.contract-summary-card{grid-template-columns:1fr}.contract-summary-card>div:first-child{grid-column:auto}}
.portal-notification-link{display:inline-flex!important;align-items:center;gap:6px}.portal-notification-link b{min-width:18px;height:18px;padding:0 5px;border-radius:999px;display:inline-grid;place-items:center;background:var(--danger);color:white;font-size:9px}

/* UltimaDesk 0.12 - création ticket et centre de validation */
.quick-client-create{margin-top:10px}.text-button{border:0;background:transparent;color:var(--accent,#2563eb);padding:0;font:inherit;font-weight:650;cursor:pointer}.quick-client-inline{margin-top:10px;padding:12px;border:1px solid var(--border,#dbe2ee);border-radius:14px;background:color-mix(in srgb,var(--panel,#fff) 92%,var(--accent,#2563eb) 8%)}.quick-client-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr) auto;gap:10px;align-items:end}.quick-client-grid label{margin:0}.create-actions{justify-content:flex-end}.readiness-hero{display:grid;grid-template-columns:auto 1fr auto;gap:18px;align-items:center}.readiness-score{width:72px;height:72px;border-radius:22px;display:grid;place-items:center;font-size:1.5rem;font-weight:800;background:var(--soft,#eef2ff)}.readiness-score.ready{background:rgba(34,197,94,.13);color:#15803d}.readiness-score.blocked{background:rgba(239,68,68,.13);color:#b91c1c}.readiness-groups{display:grid;gap:16px}.readiness-group{overflow:hidden}.readiness-check{display:grid;grid-template-columns:22px minmax(180px,.8fr) minmax(0,1.2fr);gap:10px;align-items:start;padding:11px 0;border-bottom:1px solid var(--border,#e5e7eb)}.readiness-check:last-child{border-bottom:0}.readiness-dot{font-weight:900}.readiness-check.pass .readiness-dot{color:#16a34a}.readiness-check.warn .readiness-dot{color:#d97706}.readiness-check.fail .readiness-dot{color:#dc2626}.readiness-check.info .readiness-dot{color:#64748b}.readiness-check small{display:block;margin-top:3px;color:var(--muted,#64748b)}.readiness-action{margin-top:5px;font-size:.9rem;color:#b45309}.tech-ready-banner{display:flex;align-items:center;justify-content:space-between;gap:14px}.tech-ready-banner strong{display:block}.tech-ready-banner small{display:block;margin-top:4px}
@media(max-width:800px){.quick-client-grid{grid-template-columns:1fr}.readiness-hero{grid-template-columns:1fr}.readiness-check{grid-template-columns:22px 1fr}.readiness-check>div:last-child{grid-column:2}.create-actions{width:100%;flex-wrap:wrap}.create-actions .btn{flex:1}}

/* UltimaDesk 0.13 - création ticket ultra-rapide */
.quick-create-launcher{margin-bottom:14px;padding:14px 16px;border:1px solid var(--line);border-radius:18px;background:var(--panel);box-shadow:var(--shadow)}
.quick-create-title{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:10px}.quick-create-title h2{margin:0}.shortcut-hint{font-size:11px;color:var(--muted);border:1px solid var(--line);border-radius:999px;padding:5px 8px;white-space:nowrap}
.builtin-preset-row{display:flex;gap:8px;overflow-x:auto;padding-bottom:4px}.builtin-preset{display:block;min-width:145px;border:1px solid var(--line);border-radius:14px;padding:10px 12px;background:var(--panel-solid);transition:.12s}.builtin-preset:hover,.builtin-preset.active{border-color:var(--accent);transform:translateY(-1px);background:var(--accent-soft)}.builtin-preset strong,.builtin-preset small{display:block}.builtin-preset small{font-size:10px;color:var(--muted);margin-top:3px}.builtin-preset.neutral{opacity:.9}
.recent-clients-row{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-top:10px;padding-top:10px;border-top:1px solid var(--line)}.recent-clients-row>span{font-size:11px;color:var(--muted)}.recent-clients-row a{display:inline-flex;gap:6px;align-items:center;border:1px solid var(--line);border-radius:999px;padding:6px 9px;background:var(--panel-solid);font-size:11px}.recent-clients-row a:hover{border-color:var(--accent)}.recent-clients-row small{color:var(--muted)}
.team-templates{margin-top:10px}.team-templates summary{cursor:pointer;font-weight:700;font-size:12px}.team-templates summary small{color:var(--muted);font-weight:500;margin-left:5px}.team-templates .create-preset-strip{margin-top:8px;padding-bottom:2px}
.client-selected-line{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:6px}.client-selected-line small{color:var(--muted)}
.applied-defaults-bar{display:grid;grid-template-columns:repeat(4,minmax(0,1fr)) auto;gap:8px;align-items:center;border:1px solid var(--line);background:var(--panel-solid);border-radius:14px;padding:10px 12px}.applied-defaults-bar>div small,.applied-defaults-bar>div strong{display:block}.applied-defaults-bar>div small{font-size:9px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}.applied-defaults-bar>div strong{font-size:12px;margin-top:2px}.applied-defaults-bar .text-button{white-space:nowrap}
.quick-qualification{padding:0!important;overflow:hidden}.quick-qualification summary{cursor:pointer;list-style:none;padding:12px 14px}.quick-qualification summary::-webkit-details-marker{display:none}.quick-qualification summary strong,.quick-qualification summary small{display:block}.quick-qualification summary small{font-size:10px;color:var(--muted);margin-top:2px}.qualification-body{border-top:1px solid var(--line);padding:12px}
.technician-call-checklist{display:grid;gap:7px}.technician-call-checklist label{font-size:12px}.technician-call-checklist small{margin-top:6px;color:var(--muted);line-height:1.45}
.alert.warning{border-color:color-mix(in srgb,var(--warning) 45%,var(--line));background:color-mix(in srgb,var(--panel-solid) 86%,var(--warning) 14%)}
@media(max-width:780px){.applied-defaults-bar{grid-template-columns:repeat(2,minmax(0,1fr))}.applied-defaults-bar .text-button{grid-column:1/-1;justify-self:start}.quick-create-title{align-items:flex-start}.shortcut-hint{display:none}.builtin-preset{min-width:125px}}